Thursday, September 16, 2010

New Learning Activities - Connect

This week our charge is to create a connect activity. Connect activities bring real-world applications to the learning. In my job, we require many connect activities because we have a short time to train an employee, and the expectation is when they head back to the store, they will be ready to go. My desire is to create templates of connect activities that could be used by corporate trainers in various fields by inserting specific criteria or using an on the job training form that is required by many employers. I have searched for similar, free examples or templates, and have not found the resources that I imagine. For example, the connect activity I envision includes the new employee, on the job trainer for that employee (usually another employee with more experience), and a manager at a minimum for a group. In the classroom, you could perform the activity with a minimum of three employees in each group. If you had a larger group size, the classroom trainer could add another role such as a customer, or a higher level manager to each group. The 3 - 5 roles could be scripted so that discovery questions are asked and a specific role play is required. Allowing the group to build a skit based on questions allows them to interact and work together. When the role plays are being developed, the classroom trainer could visit with each group and then provide them with a "red" card which is a challenge that could be presented for that day. In any industry, an employee who is training a new hire may have the best plans for that day. When they arrive at work, they could be short staffed, they could have an overwhelming amount of customer issues, or other challenges. When these problems arise, the employee who is training may not be able to train, but they just "take over" and the trainee is stuck just watching, not doing because they are in a crunch. This may happen day after day, and when the trainee arrives at the end of their training time, what have they actually learned or been able to perform. The challenges are that for the employee performing the training, the manager, and even a higher level manager, be able to support the challenges faced during an on the job training session. In the classroom setting, these "red" cards allow for each member in the class to understand that they may need to redesign their training plan for the day, or allow the employee to work through the challenges that are presented for that day.

What do you think? Could this type of training activity, be applied to various industries? How do you handle on the job training?

No comments:

Post a Comment